Support, feedback and bug report template

When sending us a support request, feedback or reporting a bug, please include as much information possible:

  1. Operating System you are using
  2. Tor Browser version
  3. Tor Browser Security Level
  4. Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on a option in settings, then my browser crashed)
  5. A screenshot of the problem
  6. Console logs on Tor Browser Desktop (can be opened by Ctrl+Shift+J on Windows/Linux and Cmd+Shift+J on macOS)
  7. Tor logs (Settings > Connection > Advanced > View the Tor logs)
  8. Region you’re connecting to Tor from.
  9. Region selected from Connection Assist (if it's a Connection Assist related issue)
  10. Is Tor censored in your region?
  11. If Tor did connect, how much time did it take to bootstrap? Any effects on browsing speed?

How to reach us

Existem várias maneiras de nos contatar, então por favor, use a que funcione melhor para você.

Telegram

We have several official Telegram bots and channels:

  1. @GetTor_Bot to download Tor Browser.
  2. @GetBridgesBot to get obfs4 bridges.
  3. @TorProject to get the latest news.
  4. @TorProjectSupportBot for help.
    • At the moment, the Telegram support channel is available in two languages: English and Russian.
    • If you need help with circumventing censorship, please select from the menu options which region you are connecting from as it will be easier for us to follow up.

Tor Forum

We recommend asking for help on the Tor Forum. You will need to create a account to submit a new topic. Please review our discussion guidelines and check the existing topics before asking. At the moment, for the fastest response, please write in English. If you found a bug, please use GitLab.

WhatsApp

You can reach our support team with a text message to our WhatsApp number: +447421000612. This service is only available for text messages; videos or calls are not supported.

Signal

You can get help by sending a text message to our Signal number: +17787431312. Signal is a free and privacy-focused messaging app. Currently, our support channel is available in English and Russian and focuses on helping Tor users in censored regions. The service is only available for text messages; videos, or calls are not supported. After sending a message, our support agents will guide you and help troubleshoot your issue.

Email

Send us an email to frontdesk@torproject.org

No assunto do seu e-mail, diga-nos, por favor, o que você está reportando. Quanto mais específico for o assunto (por exemplo, "falha de conexão", "feedback no website", "feedback no Navegador Tor" , "Preciso de uma ponte"), mais fácil será para nós entender e fazer o acompanhamento. Às vezes, quando recebemos e-mails sem assunto, eles são marcados como spam e nós não vemos.

For the fastest response, please write in English, Russian, Spanish, Hindi, Bangla and/or Portuguese if you can. Se nenhum desses idiomas funcionar para você, escreva em qualquer idioma com o qual se sinta confortável, mas tenha em mente que levará um pouco mais de tempo para responder, pois precisaremos de ajuda com tradução para entender.

IRC and Matrix

You can find us in the #tor channel on OFTC or Tor User Support channel on Matrix. We may not respond right away, but we do check the backlog and will get back to you when we can.

Learn how to connect to IRC / Matrix.

GitLab

Primeiro, verifique se o problema já é conhecido. Você pode buscar e ler todos os problemas em https://gitlab.torproject.org/. Para criar um novo tíquete, por favor solicite uma nova conta para acessar a instância GitLab do Projeto Tor e encontre o repositório certo para reportar o seu problema. Nós acompanhamos todos os problemas do Navegador Tor no repositório do Navegador Tor. Questões relacionadas a nossos websites devem ser enviadas para o nosso repositório Web.